100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a full refund. Please read "Returns" below for more information.

Store Policies

EVERY NEW BICYCLE PURCHASE INCLUDES

30 Day Lowest Price Guarantee
 If you find any of our products in the Greater Cincinnati area for less than our price, we will refund you
 110% of the difference in prices.

 FREE 1 Year Parts Adjustments w/ Purchase of a New Bicycle at Montgomery Cyclery
 Includes adjustment of all cables, tensioning of the chain, minor truing of the wheels, adjustment of the
 headset and bottom bracket, and lubrication of all moving parts.

 FREE Basic Fit Adjustments
 Receive a free basic fit adjustment with the purchase of a bike!

 We also offer premium fitting services - see details here.

 FREE 1 Year Parts Warranty
 All parts are guaranteed to be free from defects for one year.

 FREE Professional Assembly
 Montgomery Cyclery employs the best mechanics and assemblers to ensure a professional bike build.

LAYAWAYS

Layaways will not be held for more than 90 days from the inception date. Layaway deposits are 100% refundable for 30 days. A refunded credit to your Montgomery Cyclery account may be issued between 30 and 90 days. After 90 days, the layaway deposit is forfeited and bicycle/s is placed back into stock for sale.

RETURNS

Merchandise must be returned within 30 days of purchase with the original receipt, in original packaging and in obviously new condition. No refunds will be allowed on sale, close-out, special order, discontinued, or used merchandise. When possible, refunds will be given in the same manner of original payment. Check refunds will be sent from the head office within ten days of the merchandise return.

REPAIRS

You will be notified by telephone when your repaired item is ready for pick-up. All repaired items not picked up within 30 days from the completion date will be charged $2.00 a day for storage. All repaired items not picked up within 60 days from the completion date will be disposed of.

SPECIAL ORDERS

In the event that you want an item that is not currently stocked in one of our locations, we are happy to special order it for you. All special orders require a 50% non-refundable deposit. When your item(s) arrives, we will notify you by telephone. If you have any questions about special orders, please feel free to call your local store or email us at info@montgomerycyclery.com.

IN-STORE PICKUP

Most orders will be ready after 4:00pm the same day if received by 11:00am (Monday through Friday). Orders placed after 11:00am, or on the weekend, can be ready the same day if you would kindly alert us by phone that you placed an order. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.

LOWEST PRICE GUARANTEE

If you find any of our products in the Greater Cincinnati area for less than our price, we will refund you 110% of the difference in prices.

PRICES & INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention during your next visit, by calling or sending us an e-mail.